Payment and banking details

Bank details

Payment methods

• Payment cards and systems

  • In cash upon check-in;
  • By credit card when booking online or upon arrival at the hotel;
  • According to a pre-issued invoice;
  • Electronic money using virtual payment systems.

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• Payment and refund rules

  These Rules of Payment and Refund (hereinafter referred to as the Rules) govern the relationship between the Contractor and the Customer related to the payment of services under the Contract and the refund of the paid cost of services in case of early termination of the Contract.

   

  1. The final cost of the Services is calculated based on the service chosen by the Customer. Payment for Services is made by wire transfer using one of the methods indicated on the Website, at the Customer's choice, by crediting funds to the Contractor's account.
  2. When paying on the Website or through a Personal Account, VISA, MasterCard, ELKART cards, as well as electronic wallets are accepted for payment.

  Payments are transferred in accordance with the Rules of the Visa and MasterCard international payment systems (hereinafter referred to as payment systems) based on the principles of confidentiality and security of payment using modern methods of verification, encryption and data transmission over closed communication channels. Regarding the rules and procedures for making payments through payment systems, the Customer is guided by the rules of the relevant payment systems and applies directly to the operators of the relevant payment systems for clarification and advice. The Contractor hereby reserves the right to provide information support regarding payment for Services using payment systems within its competence, however, nothing in this application obliges it to provide such information support, be responsible for the completeness of the information provided, or bear other consequences of the Customer's choice of payment method and/or payment system.

  1. To pay for Services with a Visa or MasterCard bank card, when choosing the payment method, click the "Bank card payment" button and click the "Pay" button to complete the payment.
  2. Payment for the order is made after redirection to the secure payment page of the payment system operator and/or the relevant bank to enter the bank card details. The connection to the payment page and the transfer of information are carried out in a secure mode using 3D technology.

  On the page for entering bank card data, the Customer must enter the bank card data: card number, cardholder's name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is printed on the card itself. The three—digit security code is the three digits on the back of the card. If the Customer's bank supports MasterCard SecureCode, Verified by Visa, secure Internet payment technology, you may need to enter a special password to make the payment.

  1. The Customer's bank card details are not stored on the Contractor's server or on the Website, and the Contractor does not have access to the Customer's payment details.

  The confidentiality of the information provided by the Customer, including personal data and payment details, is ensured by the operator of the relevant payment system and/or the Customer's bank.

  The information entered by the Customer, including payment details and bank card data, is not provided to third parties, except in cases stipulated by the legislation of the Kyrgyz Republic.

  1. The payment may be refused by the bank in the following cases:
     • The bank card is not intended for making payments via the Internet; the Customer can find out about this by contacting the servicing bank.
     • there are not enough funds to pay with a bank card.

  The Customer can find out more about the availability of funds on the bank card by contacting the bank that issued the bank card;

  • the bank card data was entered incorrectly.
  • the bank card expired.

  The validity period of the card is usually indicated on the front of the card (this is the month and year until which the card is valid). The Customer can find out more about the validity period of the card by contacting the bank that issued the bank card.

  1. The contractor does not control the software and hardware complex of the payment system and/or the bank. If, as a result of any errors, the Customer's funds were debited, but the payment was not authorized by the payment system and/or the bank, the responsibility for returning the funds to the Customer lies with the payment system operator and/or the relevant bank.
  2. The money paid by the Customer can be refunded in the following cases:
     • The service was not provided due to the fault of the Contractor within the prescribed period;
     • Prior to the start of the service, the Customer sent a notice of termination of the Contract and refund of funds;
     • in the cases specified in paragraph 10 of this Annex.
  3. A full or partial refund of the funds paid by the Customer is made by the Contractor on the basis of a written request from the Customer sent to the Contractor's info@nomadcamp email address.kg from the Customer's address specified at the time of booking.

  The Contractor has the right to require the Customer to fill out an approved refund application form.

  1. If the reservation is cancelled more than 72 (seventy-two) hours before the scheduled check-in time (14:00 on the day of arrival), 100% of the prepayment will be refunded to the Customer.
  2. If the reservation is cancelled less than 72 (seventy-two) hours before the scheduled check-in time (14:00 on the day of arrival), as well as in case of no-show, the prepayment will not be refunded.
  3. The refund is made to the account from which the payment was made, up to

  30 days from the date of receipt of the Customer's Application (the specific refund period depends on the bank that issued the Customer's bank card).

  1. When changing the Customer's payment details, the Customer undertakes to specify the bank details for the refund in the Application.

  If the Customer fails to provide bank details, the Contractor is not responsible for incorrect and/or late transfer and/or non-transfer of funds to the Customer's payment details specified by the latter when paying for services.